1. Return Conditions:

1.1 Products can be returned within 14 days from the date of receipt.
1.2 Products must be in their original, unused condition and include all accessories and original packaging.
1.3 Proof of purchase must be provided, such as an invoice or order receipt.

2. Non-eligible Products for Return:

2.1 Customized or modified products as per request.
2.2 Products that have been damaged due to misuse or improper installation.
2.3 Products that have been used or that do not contain the original packaging.

3. Exchange Conditions:

3.1 The issue must be reported within 4 days from the date of receipt.
3.2 The company will cover the shipping costs associated with the exchange for damaged or defective products.

4. Steps for Return or Exchange:

4.1 Provide order details, including order number, product description, and reasons for return or exchange.
4.2 We will review the request and respond to you within two business days.

5. Refunds:

5.1 Once we receive and verify the returned product, the refund will be issued.
5.2 The refund will be processed using the original payment method.
5.3 Shipping costs (if any) will be deducted from the refund amount unless the product is damaged or defective.

6. Additional Notes:

- The company reserves the right to refuse any return or exchange request that does not comply with the above conditions.
- Please ensure that the product is properly packaged to prevent damage during the shipping process.

Politique de retour et d'échange