Shipping information

1. Shipping options:

5.1 we offer multiple shipping options to suit your needs, including:
- Standard shipping (within 3-7 working days).
- Pick-up service from the store (on request).

2. Shipping costs:

5.2 the shipping cost is calculated based on the weight of the order, geographical location, and the selected shipping option.
5.3 free shipping may be provided for orders exceeding EGP 50,000.

3. Delivery information:

5.4 orders are delivered to the addresses specified during the purchase process. Please make sure the address provided is correct.
5.5 a signature may be requested upon receipt of the order to ensure safe delivery.

4. Delivery time:

5.6 delivery times are estimated based on shipping option and location. Please note that delays may occur due to circumstances beyond our control, such as weather conditions or peak times.

5. Order tracking:

5.7 once your order has been shipped, you will receive a tracking number that can be used to track the status of the shipment via the shipping company's website.

6. International shipping:

5.8 we provide international shipping services. Additional charges apply and delivery times may vary.

6. Payment information

1. Accepted payment methods:

6.1 we accept the following payment methods to facilitate the purchase process:
- Credit cards (Visa, MasterCard, Aramex).
- Cash on delivery (for domestic orders only, with additional charges if applicable).
- Electronic wallets (such as PayPal, Apple Pay).
- Bank transfer (on request).

2. Payment security:

6.2 we use high encryption protocols (SSL) to ensure the protection of your payment information.
6.3 we do not store your credit card data on our servers, it is processed directly through reliable payment gateways.

3. Payment policy:

6.4 the full value of the order must be paid at the time of purchase to confirm the transaction.
6.5 for orders using "cash on delivery", please make sure that the required amount is present upon delivery.

4. Payment failure:

6.6 if the payment fails for any reason, please try again or contact our customer service team to help you.

5. Refunds of amounts:

6.7 refunds are issued in the same way as the original payment method used in the application.

For more details about shipping and payment, please feel free to contact us via the dedicated communication channels.

Shipping & payment policy